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Refund Policy

Last updated: 28 September 2026

We want you to be happy with your order. This Refund Policy explains when refunds and replacements are available. It applies alongside your rights under the Australian Consumer Law, which we do not exclude.

1. Faulty or Incorrect Items

If an item arrives faulty, damaged, or different from what you ordered, contact us within 48 hours of delivery with your order details and a photo. We will arrange a replacement or refund once the issue is confirmed.

2. Change of Mind

For health and safety reasons, vaping products are consumable goods and cannot be returned for change of mind once opened or used. Unopened, sealed products may be eligible for return at our discretion — please contact us first.

3. Authenticity

Every genuine IGET product carries a security code. If a code fails verification, do not use the product and contact us immediately — we will investigate and make it right.

4. How to Request

Start any refund or replacement by emailing sales@igetvapesstore.com or messaging us on WhatsApp or Telegram with your order number.

5. Processing

Approved refunds are returned using your original payment method. Please allow a reasonable processing time for your bank or provider to complete the transaction.